FAQs
Have a question? Please see below for answers to common questions from customers.
Shipping
Where do you ship?
At this time, we ship within the continental United States. We’re working on expanding shipping options, so stay tuned!
How long will my order take to arrive?
We usually process orders within 1–2 business days. From there, standard shipping takes about 3–7 business days, depending on where you live. As soon as your order is on its way, we’ll send you tracking details by email so you can follow along.
Can I change or cancel my order after it’s placed?
If your order hasn’t shipped yet, send us a note at info@leaf-funnel.com and we’ll do everything we can to update or cancel it for you. Once your order has shipped, changes aren’t possible, but you can still request a return once it is delivered to you (see our Returns Policy).
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. To be eligible, your Leaf Funnel must be unused, in original packaging, and in the same condition you received it. See our full Returns Policy.
How do I start a return?
Visit your Leaf Funnel Account to request a return. Or, send us an email at info@leaf-funnel.com with your order number and reason for return. Once approved, we’ll send you a prepaid label and instructions. See our full Returns Policy.
Do you offer exchanges?
We don’t currently process direct exchanges. The quickest way is to request a return for a refund, then place a new order for the Leaf Funnel you’d like. You can get started through your Leaf Funnel Account. Or, send us an email at info@leaf-funnel.com with your order number and reason for the exchange. Once approved, we’ll send you a prepaid label and instructions. See our full Returns Policy.
Product & Care
How does The Leaf Funnel stay stable while loading leaves?
It’s designed with a flat bottom on the rim of the funnel, so when you lay it on its side, it won’t move around. The bag stays open and stable while you rake.
Can I use any yard bag with The Leaf Funnel?
Yes, both models work with paper or plastic yard bags, so there’s no need to buy specific bags. However, if you plan to use 30-gallon paper bags, you’ll want the Standard Leaf Funnel, which is designed to fit that size perfectly.
How durable is The Leaf Funnel?
The Leaf Funnel is made from high-quality plastic that’s built to last. You can use it season after season.
How do I store The Leaf Funnel?
It detaches into two simple pieces that take up very little space in your garage or shed. No more bulky, hard-to-store tools. It can also double as a trash bin!
Payments & Discounts
What payment methods do you accept?
We accept major credit cards & debit cards, Shop Pay, Apple Pay, and Google Pay.
Do you offer discounts or promotions?
We occasionally share special offers with our email subscribers — sign up to be the first to know!
Contact
Still have questions? We're happy to help! Please email us at info@leaf-funnel.com and we will get back to you as soon as possible.
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